Delete your customer account
Use this page to delete your SmartAlong Customer account without installing the app.
This service is operated by Canada Soufang Inc. Business administrators using SmartAlong Business should contact support to request account deletion.
Before you delete
Cancel upcoming reservations and resolve outstanding payments, refunds or door-access changes first. If you cannot sign in or need help with these steps, email info@smartalong.com to request deletion. You do not need to reinstall the app to contact us.
Permanently delete this account?
Your customer account will no longer work. This action cannot be undone. Necessary transaction records are retained as described below.
What happens to your data
When deletion succeeds, your customer profile is anonymized: your name, email and password verification record are removed from the active profile, and customer sessions are invalidated. Stored checkout contact details and payment-session capabilities are removed.
Necessary booking, payment, refund and access-operation records remain for accounting, reconciliation and security. Deleting your account does not erase financial records held by payment providers. For requests about retained data, contact info@smartalong.com. See our privacy policy for retention details.